New Patients | Dover View Dental Centre

New Patients

Welcome to Dover View Dental! We’re glad you chose us as your family dentist. Please take a few minutes to go over this important info about your first appointment with us.

Your First Appointment

For your first appointment, bring your smile! Also make sure to bring your insurance card and benefit booklet along with a list of any medications you are taking.

Your first appointment will take around two hours. We’ll ask you some questions, check your current dental health, clean your teeth, and talk about any treatment needs you might have.

We ask all new patients to fill out a questionnaire when they arrive. To help you fill it out, please bring the following info with you:

  • Name of your family doctor
  • Ongoing health issues (diabetes, allergies, heart conditions)
  • When was your last dental visit? Who was your last dentist?
  • Have you ever had major dental work (root canal, orthodontics, mouth surgery, bridges)?

If your previous dentist has any X-rays or reports please let us know in advance of your first appointment so we may request this information.


We will work with you to help you understand your dental insurance coverage, but payment and insurance is your responsibility. Many insurance companies will not share plan information with dental offices.

There may be significant differences between what your insurance covers and the cost of the treatment your dentist recommends for your greatest dental health. The necessary treatment may not be covered by your plan or the cost may exceed your plan benefits.

Payment is expected at the time we provide services to you. Insurance co-payments and deductibles are also due. As a service to you, we will directly bill your insurance company for services and allow them 45 days to make payment. However, if your insurance company has not paid us after 60 days, we will send you a statement for the outstanding amount.

We accept cash, cheques, and all major credit cards. If you have any concerns about payment, please speak to our receptionist while you are making your appointment.


Please provide 48 hours’ notice of a cancellation. There may be a $75 charge to your account if you cancel less than 48 hours before your appointment. We reserve the right to charge additional fees for missed or cancelled appointments that are longer or part of an appointment series.

Office Hours

Monday8:30am - 4:30pm
Tuesday8:30am - 4:30pm
Wednesday8:30am - 4:00pm
Thursday8:30am - 4:30pm
Friday8:30am - 4:30pm